Spring 2017 Graduate
The application of scientific and mathematical principles to the design and analysis of all hardware, software, and operating systems for a computer system. Computer engineering integrates several fields of electrical engineering and computer science.
Devices used: Arduino, RaspberryPi , ARM processors, BeagleBoneBlack • Operating Systems: Windows, Linux, MacOS
COMPUTER SCIENCE MINOR
Teaches the essential tools and algorithms used in computer science. Solving a variety of rigorous problems scientifically using fundamentals, modern algorithms and various languages.
Technologies used: Java, C, C++, Python, x86, MIPS, HTML5, CSS3, JavaScript, React.js, Node.js, JSON, XML, RESTful APIs, SQL, GIT
TECHNOLOGY COMMERCIALIZATION MINOR
Inspires, mentors, and fosters future business leaders and innovators who have the potential to shape the future of technology and technological innovation on a global scale. The curriculum consists of material covering economic and business principles as they relate to prototyping, product creation, and commercialization of products. The minor is intended to expose engineering and computer science majors to elements of technology commercialization, with the relevant aspects of both entrepreneurship and commercialization of innovative products and ideas within established enterprises.
Fall 2009 - Spring 2010
I have to mention my HBCU! My freshman year of college I attended Kentucky State University which was one of the best experiences of my life. I learned a little about technology and A LOT about myself. I not only had fun, but I was exposed to thousands of students that looked like me with incredible futures ahead of them. After my first year I transferred to UNLV to finish my degree with plans to save money.
• APR 2023 - CURRENT • REMOTE
At Klaviyo, I serve as the liaison between sales and implementation for top prospects, driving successful engagements with a strong focus on upmarket expansion. In selling Klaviyo’s advanced MarTech solutions, I navigate a longer, in-depth sales process tailored to both lean teams seeking productivity-focused AI features and large marketing organizations with complex, high-demand requirements.
I've worked on some our largest deals and have help sign many enterprise clients. My expertise spans APIs, integrations, web development, and databases. When necessary, I contribute to POCs and projects that require code development. What truly distinguishes my work is my proactive involvement in crafting internal tools for our Sales and Customer Success teams, rapidly implementing fixes and enhancements for existing technical processes based on insights gathered directly from customer and prospect interactions.
• JUL 2022 - DEC 2022 • REMOTE
I was brought into Even Financial as the first Sales Engineer. I used my experiences working at early stage FinTech companies to create technical demo templates, and designed sales collateral so that new team members have learning materials. I bridged the gap between the sales team and Product to free up time for Product Managers to focus on building. I measured success by the amount of time to close a deal, whether won or lost, and the time to go live.
At Even Financial my responsibility is to assist the sales team with bringing in new business on both the supply and demand side of our marketplace by removing technical roadblocks. I find solutions to technical and business problems that arise within the sales process. During implementation I am first to troubleshoot API integrations to ensure a smooth hand off to our customer success team.At Even Financial my responsibility is to assist the sales team with bringing in new business on both the supply and demand side of our marketplace by removing technical roadblocks. I find solutions to technical and business problems that arise within the sales process. During implementation I am first to troubleshoot API integrations to ensure a smooth hand off to our customer success team.
• FEB 2021 - JUN 2022 • REMOTE
As the second member on Bolt's Solutions Engineer team. We functioned autonomously with interim manager. I brought in expertise working with familiar eCommerce platforms and similar clients. I worked with 4-8 Account Executives at a time and maintained a close/win rate > 60%. I was able to demo and close SMB prospects quickly. Strategic and Enterprise prospects required more planning, solution designing, partnering with other departments and therefore took more time. Working with sticky SaaS products such as payments and fraud made technical solutions complex, yet wins very exciting!
My top priority is to help Account Executives create new business. I demo Checkout, Payments, Fraud, and other SaaS products to prospects and I'm the technical expert responsible for creating solutions to complex problems in the sales cycle. I answer questions from website developers, marketing managers, technical founders and more.
As a Solutions Engineer, I ensure sales that close are feasible for our integration engineers but before giving my approval as a tech win, I scope prospective merchant sites and probe with questions to be sure there is a fundamental understanding of the integration expectations and get our professional services team involved if necessary.
I have the deepest understand of Bolt's products and I consistently study industry trends to stay competitive with new technology that is coming out and how we can use it to improve our suite of products. I communicate the desires of prospects and live merchants with our Product team to influence new features and products being added to the company road map.
• NOV 2019 - SEP 2020 • LAS VEGAS, NV
As the first Solutions Consultant my direct SC director hired, I was a pivotal hire to establish the organization. I quickly became a subject matter expert in all features of our flagship product. And I documented everything I learned and uncovered because we lacked documentation. I consulted the sales org on the progress of our newly build custom API. My biggest accomplishment is initiating and managing the Professional Services team where I managed another individual contributor.
As Solutions Consultant I am Sales and Development mixed into one role. I work with sales reps in pre-sales and with Client Success in post-sales. The majority of my time is spent as the technical expert for demonstrations, selling to potential clients. The next most demanding part of my role is onboarding new clients during the post-sales where I facilitate configuration calls. I often work with Product to scope new features requests and big fixes. I research research clients’ businesses, technology partners, and platforms that we are looking to integrate with. I often write SOWs for custom integrations, third-party apps and new platforms. I helped initiate and manage the NS8 Professional Services team. I built out processes for us to scope custom built platforms and I am responsible for maintaining the relationships from discovery to integration and beyond.
• Jan 2018 - NOV 2019 • REMOTE
I served as the liaison between client and implementation team in terms of translating business requirements into technology solutions. The clients that we work with are mostly deploying ServiceNow as their ITSM and/or ITOM solution. Our team helps to customize their instances to be more than a ticketing system. This process starts with onboarding clients, either onsite or via conference calls, to capture goals and business requirements. Through the process I work closely with the clients IT team and my team as well. It ends with a successful deployment and an ongoing relationship where we help manage the tool.
• SEP 2017 - JAN 2018 • INDIANAPOLIS, IN
I've worked on various tasks for development projects. These projects cover a full stack of skills. We were trained in Java EE and python, yet we've used many languages and frameworks for development including HTML, CSS, React, JavaScript.
• SEP 2015 – JAN 2016 • LAS VEGAS, NV
I learned the basics of online marketing. I assisted engineers in website content management and learned how to use Salesforce CRM to assist the pre-sales team with finding leads and working with current client.
• MAY 2011 – MAY 2012 • LAS VEGAS, NV
I sold products, services and protection plans which would fulfill clients’ business needs with hardware and software by Apple and other third party vendors. I also served as a retail specialist.